FAQ

Delivery time

The delivery time is 3-5 work days for The Netherlands. For Germany, Belgium and UK the delivery time is 5-10 work days.

delivery

Products are deliverd by PostNL. You can use the PostNL app to track your order via a track and trace code.

Returns

If a product does not meet your expectations, whether you want to swap it for a different size / product, you can return it within 14 days of receiving your order. Returns are only accepted if the items are unused and come with the original labels. 

We reserve the right to reject any returns if there is a suspicion that the products are used.

For return follow these five steps:

  1. Check whether your return meets the following conditions: You dress received within the past 14 days, all original tags are still attached to the clothes and the clothes are not worn / washed.
  2. Mail your return policy to info.defcloth@gmail.com and indicate for each item whether to return it
  3. Add the bill (mail) to the clothes in your return, you can use the original shipping container
  4. Send your return to: Sint Petrusstraat 20a, 6077NE, Sint Odilienberg

When will i receive my return

Once the return is in our possesion we will refund the return amount to the account of purchase. Define Clothing would like to offer clothing at a competitive price, thus we can not pay the return costs. We hope for your understanding.